All session speakers are with Arrow Exterminators.
All times posted are EDT

9:00 a.m. – 9:15 a.m.
Opening Remarks and Welcome
Speaker: Emily Thomas Kendrick, CEO and President, Arrow Exterminators
Speaker: Dan Moreland, Group Publisher, PCT Media Group
9:15 a.m. – 9:45 a.m.
Manage What You Can Measure: Beyond QuickBooks

Metrics, metrics, metrics. Managers love measuring but do you know the best way to use your company’s data? What are the numbers you should focus on in 2017 to make sure your 2018 is successful? Learn how to use data and reports that you already have to increase sales and revenues for your pest management firm.

Speaker: Charlie Jones, Senior Vice President Operations
Speaker: Mike Strickland, Vice President of Operations
Speaker: Whitney Powell, Senior Service Center Manager
9:45 a.m. – 10:15 a.m.
Marketing on a Shoestring
Growing companies don’t necessarily have growing budgets for marketing. Get ready for practical tips on securing referrals, increasing your word-of-mouth recommendations, implementing grassroots marketing efforts, engaging in public relations efforts, determining local events to sponsor, cloverleafing and more!
Speaker: Mike Malone, Senior Vice President Marketing and Inside Sales
Speaker: Lauren Bullington, Director of Marketing
Speaker: Mickey Thomas, Director of Inside Sales
10:45 a.m. – 11:15 a.m.
How to Build Value in Your Company
Do you know there is more than one way to build value in your company? Which one is best for you? This session is devoted to breaking down two distinct growth strategies: building value in a sustainable, long-term way and building value and growing quickly.
Speaker: Kevin Burns, Chief Development Officer
11:15 a.m. – 11:45 a.m.
Best Hiring Practices

Virtually every company says it’s their people that make them succeed. But do they treat these valuable assets the right way? In this presentation you’ll learn ideas to ensure your staff is recruiting, interviewing and retaining the right way.

Speaker: Shay Runion, Chief Human Resources Officer/SVP Professional Development
Speaker: Xavier-Marc Cugnon, Vice President of Human Resources
Speaker: Jessica Sherman, Human Resources Administration
11:45 a.m. – 12:30 p.m.
Building a Company Culture
Building on the previous session, an Arrow representative will discuss the best ways to take care of team members, the benefits employees most highly value, and tips for keeping both rookie and long-term employees engaged.
Speaker: Tim Pollard, Chief Operating Officer
Speaker: Eric Gabe, Vice President of East Coast Florida Operations