All times posted are EDT

9:00 a.m. – 9:15 a.m.
Opening Remarks and Welcome
Dan Moreland, Publisher, PCT Magazine
Tim Pollard, Arrow Exterminators
9:15 a.m. – 10:15 a.m.
Ready, Set, Go…Steps to Recruit and Retain Employees

Seven practical steps to hire and train good employees. This session will explore best practices on how to prepare to hire, interview and select the best candidate for a position. Additionally, the workshop will discuss practical approaches to train and on-board employees that work.

Gina Hall, SPHR, Gina Hall HR Consulting, Orlando, Fla
10:30 a.m. – 11:00 a.m.
Maintaining Profitability as You Grow

Revenue is one thing; profit is another. In this session learn from someone who’s been there: Stuart Aust will share his successes and failures and what he did to keep his pest control business profitable as it grew. He’ll also discuss the differences between a company in the million-dollar stage that is making money — and one that is not.

As Jerry Maguire (played by Tom Cruise) said in the 1996 movie Jerry Maguire, “Show me the money!”

Stuart Aust, President/CEO, Bug Doctor Nationwide/Bird Doctor Worldwide, Paramus, N.J.
11:00 a.m. – 11:30 a.m.
Outsourcing Options

This session is designed to introduce you to how one company owner used creative outsourcing options that helped give him back his most valuable asset: time.

Cleveland Dixon, President/CEO, Holiday Termite & Pest Control, Springfield, Va.
11:30 a.m. – 12:30 p.m.
Training Today for Tomorrow’s Success

The session will cover the importance of providing team members with the resources for training and career development at all levels and learning styles.

Shay Jones Runion, Chief HR Officer/Senior Vice President Professional Development, Arrow Exterminators, Atlanta, Ga.